Customer Testimonials

The customer service was spot on and made the process painless!

The entire dealership went above and beyond for us--from the service department technicians to the pre owned car salesmen, they were just incredible. Fantastic experience.

(Translated by Google) I am extremely grateful to this agency and especially to Mr. Tito, an excellent salesman, for the outstanding customer service we hadn't received anywhere else. He was attentive to every detail and problem-solving aspect of the agency, and we were completely satisfied with his work. (Original) Agradezco enormemente a esta agencia y en especial a el Sr. Tito, excelente vendedor, excelente atención al cliente que en ningún otro lado nos habían brindado, por cada detalle con la agencia, resolución de problemas, quedamos completamente satisfechos con su trabajo.

(Translated by Google) We had an excellent experience at this dealership. Tito and his colleague helped us, and from the very first moment they were friendly, attentive, and professional. We definitely recommend this dealership and especially Tito and his colleague for their excellent service. Thank you so much for making our purchase such a great experience! 🚗 (Original) Tuvimos una excelente experiencia en esta agencia. Nos atendió Tito y su compañero, y desde el primero momento fueron amables, atentos y profesionales, definitivamente recomendamos esta agencia y especialmente a Tito y compañero por la excelente atención. ¡Muchas gracias por ... Read More

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Google - Aug 13, 2026

(Translated by Google) We had an excellent experience at this dealership. Tito and his colleague helped us, and from the very first moment they were friendly, attentive, and professional. We definitely recommend this dealership and especially Tito and his colleague for their excellent service. Thank you so much for making our purchase such a great experience! 🚗 (Original) Tuvimos una excelente experiencia en esta agencia. Nos atendió Tito y su compañero, y desde el primero momento fueron amables, atentos y profesionales, definitivamente recomendamos esta agencia y especialmente a Tito y compañero por la excelente atención. ¡Muchas gracias por hacer de nuestra compra un experiencia tan buena! 🚗

Colton was good. Process was quick. Bronco came back dirtier than when I left it. Recall work.

Best and quickest experience I've ever had !!!!

Had a great experience and Colten is the best to work with. My car was in good hands.

Very quick and great!

Grate 10 out of 10

If you’re looking for a car and want the process to be easy, I highly recommend you speak to Chuy. He’s the best, knows his stuff, and will not steer you wrong. Excellent customer service.

I had the pleasure of working with Joe D., an incredible guy and a fellow veteran who went above and beyond to help me. I honestly couldn’t have purchased this truck without him! Thank you, Joe, for helping me out of a tough situation and making the whole process possible. I truly appreciate you!

took truck in on a monday. ac issue and rear window inop. tech/s repaired issue the first time. colton the SA was great. answered me everytime i sent a msg. repairs was made in a timely fashion compared to the dfw norm, one week. overall great job.

Mac did a great job with the purchase of my new King Rach f150 - very smooth and efficient transaction.

What an easy process.. they came to me and worked on my truck while ai was at work. About an hour later they came in handed me my keys and said they were able to complete all 3 recalls. Easy, fast and stress free! Highly recommend!!

Outstanding grate ppl they help you a lot thank you so much.

Shoutout to John B. was able to get me out of two vehicles I didn’t need and get me into one that will be with me and my growing family in the long run! If you or anyone you know needs or is looking into getting into a new vehicle make sure to ask for John B.

I know that most Service Advisors try to project qualities like care, consideration, compassion, empathy, honesty, and professionalism in their dealings with customers. But it was obvious to me that my Service Advisor at Planet Ford in Dallas, Colten Buse, naturally and genuinely exuded these qualities without making any forced effort to do so. We were first-time visitors from Maryland, but Colten made us feel like old friends that he was happy to see again. He also demonstrated exceptional initiative and skill by crawling under our car to check the problem areas and then clearly explaining the diagnostic and repair ... Read More

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Google - Aug 6, 2026

I know that most Service Advisors try to project qualities like care, consideration, compassion, empathy, honesty, and professionalism in their dealings with customers. But it was obvious to me that my Service Advisor at Planet Ford in Dallas, Colten Buse, naturally and genuinely exuded these qualities without making any forced effort to do so. We were first-time visitors from Maryland, but Colten made us feel like old friends that he was happy to see again. He also demonstrated exceptional initiative and skill by crawling under our car to check the problem areas and then clearly explaining the diagnostic and repair process as well as the short- and long-term risks involved if the problems were not resolved. Even though they were major repairs, Colten had them accelerated because he knew we were pressed for time for our drive back to Maryland. So, in a word, Colten Buse is the real deal when it comes to having the best qualities in a Service Advisor,

I would highly recommend Planet Ford to anyone interested in purchasing a vehicle. From the very beginning until I had the keys in hand, Chuy Alcala eliminated the stressful piece of the whole car-buying experience! He is truly one-of-a-kind!

Planet ford was a great help they took care of my needs My advisor Labran Was a great help he got the process done right away. Would definitely recommend him to anyone that I know that has a Ford because he is a great advisor and I would like for him to take care of my needs moving forward with any services that I need with my Ford edge thanks again for your being a big help.

It shouldn't take 3 hours for an oil change whether. You have an appointment r nit

As a visitor from Maryland with major car problems, I didn't know how I would be treated or when Planet Ford Dallas Love Field would start on my car. My questions and doubts were quickly dispelled, however, first of all, with how courteously and hospitably I was treated, and, second, how promptly, professionally, and skillfully my car problems were diagnosed and resolved. I would recommend Planet Ford in a heartbeat to anyone needing car care.

⭐⭐⭐⭐⭐ We had an amazing experience buying two cars The service was outstanding from start to finish. Eddie and Jesus and the crew were friendly, professional, and made the entire process easy and stress-free. They answered all of our questions, treated us with respect, and made sure both my daughter and I felt comfortable every step of the way. We couldn’t be happier with our new car and truly appreciate their excellent customer service. We highly recommend Eddie and Jesus to anyone looking for a great car-buying experience!

John Green was very professional and very helpful. I did the works on my truck it runs so smooth. Love it and thanks for my coupon. I forgot about my truck wash..CLEAN

Great service from the guys at ford they got my truck running right now !

We traveled to Dallas from Houston for baseball, and experienced transmission issues along the way. Bekieveing the repairs wouldn’t be complete before our trip was over, I chose Planet Ford for its proximity to the airport. What I found was a dealership and service department that cared. This was Hands down the best experience I’ve ever had with a service department. Raya was great! We left expecting an update by Thursday (we dropped the truck off on Tuesday). By the end of the day Tuesday, Raya called to provide an update. A partial diagnosis was complete and the ... Read More

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Google - Aug 1, 2026

We traveled to Dallas from Houston for baseball, and experienced transmission issues along the way. Bekieveing the repairs wouldn’t be complete before our trip was over, I chose Planet Ford for its proximity to the airport. What I found was a dealership and service department that cared. This was Hands down the best experience I’ve ever had with a service department. Raya was great! We left expecting an update by Thursday (we dropped the truck off on Tuesday). By the end of the day Tuesday, Raya called to provide an update. A partial diagnosis was complete and the repairs were covered under my extended warranty. She arranged for a loaner vehicle, and I was able to complete the paperwork online. By Thursday all of the diagnostics were complete and parts were ordered. As expected, the repairs could not be completed prior to the end of our trip so we flew home. Raya arranged my transportation to the airport when I returned the loaner. When the repairs were complete, I was able to pay for everything and pick the truck up after hours. Raya arranged my transportation from the airport to the dealership, and I was on the road in my truck within 30 minutes of landing. Raya knew the terms of the warranty, she was compassionate, and eager to help! She had a great personality and made me feel like family! I can’t rave about this interaction enough. I even spoke with a salesperson and we tried to work a deal, but just couldn’t agree to the terms. He wasn’t pushy and respected my decision. I have dealt with a range of dealerships, Ford, Jaguar, Tesla, Chevy and this was the best experience I’ve had. I would absolutely travel to Dallas simply to buy a vehicle from this dealership.

I towed my truck there after it was caught in a low water crossing that wasn’t marked or visible at 6:30 in the morning when it rained 4” in an hour and I was late for a flight. Treven Wiley in the body shop was the one I ended up talking to. The truck ended up being totaled because of the amount of water that can in but the experience with Treven was outstanding. Never had to reach out to him for a follow up in the process… he always beat me to it which was absolutely refreshing these days. He ... Read More

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Google - Aug 1, 2026

I towed my truck there after it was caught in a low water crossing that wasn’t marked or visible at 6:30 in the morning when it rained 4” in an hour and I was late for a flight. Treven Wiley in the body shop was the one I ended up talking to. The truck ended up being totaled because of the amount of water that can in but the experience with Treven was outstanding. Never had to reach out to him for a follow up in the process… he always beat me to it which was absolutely refreshing these days. He was kind, courteous, and I know he got involved more than what his job description says to find out answers for me. One of the few individuals who does the preverbal $5 job. Not the $1 or $3 job that I’ve come to expect by the younger generation of today. He went above and beyond to get to the bottom of it all, even “changing uniforms” at one point and went to his mechanics knowledge to move it along. Even when it was finally passed on to the service side of the operation he kept me informed even texting me from his personal cell, again before I had to reach out to him. He even stayed late and came out and helped me load it onto a trailer when I came to pick it up after it was totaled and no longer their problem. I can’t speak for the rest of the operation at Planet Ford. Originally when I had called to have it towed there, I spoke with the service mgr right about 7:15am, first thing in the am, when I suspect it’s the craziest…. He was my kinda guy… he was quick to listen and when I explained what I was going through, he said, “I can’t help you get it here… but once it’s here, I got this. You just let me know when it’s coming… here’s my cell”. Like a war veteran who didn’t BS around with empty promises, or maybe you can try this or that… He told me exactly what I needed to know in short order. Again, very refreshing. He was a Pro. I can’t speak for the rest of the operation, but what I encountered was world class service… above and beyond what I’ve received elsewhere. I honestly hope I’m never in a bind and need to talk to those guys again…. But if I was in a bind, THOSE are the guys I’d call.

I'm glad planet was able to send out a tech to my home to complete the job. But I have a 4 star because you had to reschedule

Great service from the guys at ford took my truck in for some work got it back with no issues !

I had a wonderful experience at Planet Ford Dallas. My service advisor was John and he was the best.

Raya Feldman was my service advisor and when my extended warranty bucked back on what they thought should be covered she fought for me for them to do the right thing. She answered all my questions and returned all my calls promptly.

I had a great experience buying my 2023 Ford Bronco from Planet Ford. Chuy was outstanding throughout the entire process. He was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions and made sure I found the perfect aewsome Bronco for my needs. If you're looking for a new vehicle, I highly recommend asking for Chuy at Planet Ford. He truly goes above and beyond to make sure his customers are taken care of.

Fantastic experience at Planet Ford. Tristan, Julio, Carlo, Jeremy, and Robert made the whole process easy from research to purchase. Tristan especially stood out. I never felt pressured, and he patiently answered every question I had about my new F-150. Big thanks to Robert too, who walked me through all the features and even set up my Bluetooth CarPlay before I drove off the lot. Looking forward to being a Planet Ford customer for a long time!

I’ve been taking my vehicles to PlanetFord for years, and I can’t say enough good things about their service department—especially Service Manager Ben Scott. If I could route every one of my cars through Ben, I absolutely would. He consistently does a fantastic job. Recently our car’s battery died unexpectedly, which is never convenient. Even though the shop was extremely busy, Ben was able to get me in the same day. By the end of the day, they had installed a new battery, performed an oil change, and completed a full tire rotation. I was back ... Read More

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Google - Jul 30, 2026

I’ve been taking my vehicles to PlanetFord for years, and I can’t say enough good things about their service department—especially Service Manager Ben Scott. If I could route every one of my cars through Ben, I absolutely would. He consistently does a fantastic job. Recently our car’s battery died unexpectedly, which is never convenient. Even though the shop was extremely busy, Ben was able to get me in the same day. By the end of the day, they had installed a new battery, performed an oil change, and completed a full tire rotation. I was back on the road with everything handled efficiently and professionally. The fact that Ben has been with PlanetFord for so long speaks volumes about the quality and stability of their team. It’s a great indication of the high level of work and customer care you can expect. Overall, I’ve been very happy with PlanetFord’s service department and wouldn’t hesitate to recommend them—especially Ben—to anyone looking for reliable, responsive auto service. Keep up the great work!

I have had a great experience here with the service department. Everyone has been so friendly and professional. Jorge specifically. He has been very kind, professional, and helpful while my car has been worked on. I feel he’s gone out of his way to make me a happy customer and answer all the questions I have! I cannot thank him enough. Highly recommend planet ford!

My sales representative was amazing . Julio made sure I received the best service and was walking me through each step of the process . Made my car buying experience real smooth and timely manner.

I went in not really expecting to drive off the lot in my dream truck. Joe D’Angelo greeted me as I pulled up and made the whole experience great from beginning to end. Once Joe and I sat down and went over what I was interested in he took no longer than 10-15min and came back and said let’s start the process. Definitely will be referring family and friends over to Joe and the rest of his team.

I am very satisfied w my purchase from Planet Ford!!! Travis is an amazing salesman and really helped me in a time of need. Business manager Randall York was a pleasure to work with also. I highly recommend you buy your next F-150 from Planet Ford!!

John Green was my service advisor. He was very informal in regards to my issues. Came in for oil change And I had to work package applied to it which consists rotating wheels, checking fuel levels and so forth. if anyone requires great service, I referred you to John Green

I've been bringing my car here since 2020 and they have taken good care of my car. Highly recommended!

John Green was fantastic, very communicative and transparent. Great service overall. Will bring any other future issues to them rather than an independent service provider. Also, the quoted price for a battery replacement was $100 less than an independent provider. Great service and great pricing m.

My service representative worked hard to get the warranty company to pay for repairs. My car drives perfectly.

Justin Griffs and Travis did my buying experience smooth and fast. I have purchased over 5 cars here at Planet. Great pricing, In and Out in 30 mins. Highly recommend!

Took great care of me fixing a bone head mistake of poor sparkplug gap on a brand new vehicle that blew a coil.

I had an outstanding experience with Joe D'Angelo at Planet Ford Dallas. He was knowledgeable, professional and no high-pressure sales. He answered all my questions in a very timely manner. He made the entire process very smooth. Highly recommended!

Great experience.Treated me like family.No pressure kept on trying to find what was best suited for me

I was very pleased with the results of the work done on my f150

Excellent job guys.

John was very professional- communicative-And fast. Overall, great service.

UPDATE: Received my vehicle on Thursday after 9 days. It starts up fine and everything appears to be working so far 🤞. ​Raya kept me updated via text and phone throughout the process, and as soon as the job was done, I was contacted immediately for pickup. The mechanic even took the time to walk me through the work, which was a pleasant surprise and greatly appreciated! He showed me photos of the damaged parts that were replaced and pointed out their locations under the hood. So thank you Planet Ford for making things right. ORIGINAL: My cargo van was towed there ... Read More

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Google - Jul 21, 2026

UPDATE: Received my vehicle on Thursday after 9 days. It starts up fine and everything appears to be working so far 🤞. ​Raya kept me updated via text and phone throughout the process, and as soon as the job was done, I was contacted immediately for pickup. The mechanic even took the time to walk me through the work, which was a pleasant surprise and greatly appreciated! He showed me photos of the damaged parts that were replaced and pointed out their locations under the hood. So thank you Planet Ford for making things right. ORIGINAL: My cargo van was towed there last week Tuesday morning and I can't get any information. It took til Friday, 3 days, before I was told it was being looked at and I had to call them for that information. Absolutely no communication at all. Messages unanswered. This is my work vehicle and as long as it is there I can't work. 🤬

I’ve only come here for body work on my car, never to car shop, but the team are always doing high quality work. I’ve worked with Josh, Clint, and most recently Shannon, and they have always been extremely friendly and helpful. The mechanics and all the crew in the body shop always do a great job on repairing my car. I’ve been here about 3-4 times and they never fail to impress me

Planet 🌎 Ford showcases The American 🇺🇸 Standard! Outstanding Service, exceptional value and professional performance all over the property. David, Thank you for the support of Ol Slim 🛻. His HEUI. Injection System requires Fords Motorcraft Sauce, a little more often these days, cause we love him. Like a senior member of family we care about quality and it’s all over the place here with you and the A-Team. Slim, appreciated his Bath too, ♊️ David 💯 🛁 ✨ 🛻 ✨ 🛞 🧼 🧽 😊 !! 🇺🇸 ✨! Look for excellence here y’all. It’s all on showcase- here in The Big Heart ❤️ of Dallas… at Planet Ford! 🫡 and 🇺🇸 ❤️‍🔥 served daily 🪖 💫Thank you for ... Read More

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Google - Jul 20, 2026

Planet 🌎 Ford showcases The American 🇺🇸 Standard! Outstanding Service, exceptional value and professional performance all over the property. David, Thank you for the support of Ol Slim 🛻. His HEUI. Injection System requires Fords Motorcraft Sauce, a little more often these days, cause we love him. Like a senior member of family we care about quality and it’s all over the place here with you and the A-Team. Slim, appreciated his Bath too, ♊️ David 💯 🛁 ✨ 🛻 ✨ 🛞 🧼 🧽 😊 !! 🇺🇸 ✨! Look for excellence here y’all. It’s all on showcase- here in The Big Heart ❤️ of Dallas… at Planet Ford! 🫡 and 🇺🇸 ❤️‍🔥 served daily 🪖 💫Thank you for the fast 💨 checkout Isme! Taurus ♉️ is faithful to integrity as Ford Super Duty legacy!! Looking forward to see you all again soon.

They are always so friendly and help out we’re they can

I’ve purchased two trucks from Planet Ford and both times I’ve been happy with the sales experience (Travis Grant was my salesperson). The service department is also great and I appreciate that they provide loaner vehicles.

John Green in the Service Department was absolutely amazing to work with. He was so understanding of our situation & went above and beyond to help. We have never experienced that kind of accommodation & professionalism before. Thank you John!

Great very professional, made the whole experience easy and simple

Great place. The truck I wanted was set aside for up-fit and they sold it to me anyway. No pressure sale.

The Ford Mobile service was incredible. They reset my exterior door code and fixed a recall on my vehicle AT MY HOUSE. Maddox was my technician and Brenda Bonilla was the service advisor. What a helpful service experience. Give them a bonus for driving out to see me before my first cup of coffee!

Planet Ford Dealership in Dallas gave me the best experience ever.... Service was great....my sales person took great care on me....I am enjoying me new Mustang

Everyone greets you and show great customer service.

Service is second to none they informed me with what the problem was and how long it would take to fix it and updated me regularly. They also gave me a loaner to go to lunch in . I highly recommend this dealership.

Planet Ford is a great car place and great for service I love the way they treat there customers

I walked in with a nice welcome it didn’t take long for sum one to help me even with out in appointment Joe helped me out was very upfront with explaining all my options to me even took his time letting me discuss some things with my fiancé, which was at work at the time and was very patient all In all I was very grateful n happy that Joe got to work with me help me get a 2023 ford escape

Customer service is exceptional and communication with dealership staff very good.

I scheduled an appointment for 12:30 and received multiple text reminders leading up to it. I arrived at 12:20, checked in, and stood there while several service members looked up at me but never offered to help. Finally, I asked someone what was going on, and I was told, "Oh, he's at lunch. He should be back around 1:00. You can go wait." Apparently, my time isn't considered valuable. If the person handling my appointment was going to be unavailable, why schedule me for 12:30? Even more disappointing, not one service member stepped up and said, "Let me help ... Read More

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Google - Jul 13, 2026

I scheduled an appointment for 12:30 and received multiple text reminders leading up to it. I arrived at 12:20, checked in, and stood there while several service members looked up at me but never offered to help. Finally, I asked someone what was going on, and I was told, "Oh, he's at lunch. He should be back around 1:00. You can go wait." Apparently, my time isn't considered valuable. If the person handling my appointment was going to be unavailable, why schedule me for 12:30? Even more disappointing, not one service member stepped up and said, "Let me help you so you can get on your way." Great customer service is about respecting people's time, communicating clearly, and taking initiative. Instead, it felt like everyone was simply waiting for the clock to run out rather than going above and beyond to help a customer. Update: I want to recognize the service manager for how he handled this situation. He came over, introduced himself, and explained that he had reviewed the video of me standing in the service area without anyone offering assistance. He apologized sincerely for what happened. What impressed me most was that he didn't make excuses or shift the blame. Instead, he addressed the issue with his team and used it as a coaching opportunity to reinforce the importance of customer service. That's what true leadership is about—taking ownership, holding people accountable, and helping your team improve. The experience I initially had was disappointing, but the way the service manager responded restored a lot of my confidence. Every business will have issues from time to time. What matters is how those issues are handled, and in this case, the manager demonstrated the kind of professionalism and leadership that customers appreciate. I will be back to this location.

Enjoyed dealing with Planet and all the people involved with my buying experience. They treated me like family will be back for my next truck.

I had an amazing experience at Planet Ford in Dallas, and I can’t recommend Joe D’Angelo enough! From the moment I walked in, Joe was friendly, professional, knowledgeable, and genuinely cared about helping me find the right vehicle. He made the entire process of buying my Bronco smooth, stress-free, and enjoyable. Joe took the time to answer all of my questions, never made me feel pressured, and went above and beyond to make sure I was completely happy with my purchase. His honesty, patience, and excellent customer service really stood out. You can tell he truly cares about ... Read More

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Google - Jul 13, 2026

I had an amazing experience at Planet Ford in Dallas, and I can’t recommend Joe D’Angelo enough! From the moment I walked in, Joe was friendly, professional, knowledgeable, and genuinely cared about helping me find the right vehicle. He made the entire process of buying my Bronco smooth, stress-free, and enjoyable. Joe took the time to answer all of my questions, never made me feel pressured, and went above and beyond to make sure I was completely happy with my purchase. His honesty, patience, and excellent customer service really stood out. You can tell he truly cares about his customers and wants them to leave happy. I absolutely love my Bronco, and I couldn’t have asked for a better car-buying experience. If you’re looking for someone who will treat you with respect and make the process easy, ask for Joe D’Angelo at Planet Ford in Dallas. He is the best! Thank you again, Joe, for making this such a great experience!

Amazing service

The service was excellent and done in a timely matter.

Took my bronco in to fix radio. Since my car is under warranty they provide free loaner. They do a great job there

Great experience! My salesman Tristan and the whole Planet Ford team were easy to work with.

The service was expediant and the workers were knowledgeable and professional.