Customer Testimonials
They took ny car in right away. Solved the problem in 24 hours. Excellent service. Jay helped me from the beginning til the very end. Thanks.
Smooth and fast transaction thank you to everyone at planet ford go see them ask for Chuy!
Great team, amazing buying experience. Straight forward pricing, and everything was presented up front.
I had an excellent experience at Planet Ford. Everyone we interacted with was genuine and friendly. Darnell and Nick both were incredibly knowledgeable, patient, and focused on finding the perfect car for us without any pressure. Darnell took the time to understand our needs and was transparent throughout the process, while Nick went above and beyond to secure a great deal and answer all of our questions promptly. Their professionalism, dedication, and exceptional customer service made the entire car-buying experience smooth and stress-free. I highly recommend them!
Great help and affordable and fast
Really appreciate the Lyft service and personally delivery option once the vehicle was done. Great job.
Jeremy at Planet Ford is very attentive and transparent in helping decide what's best for you. This is my second vehicle from here and not my last. Highly recommend.
The service was wonderful and they did a great job in a timely manner. Easy check in and out process, clean car upon receiving it after service. Cons: crowded service area, tight area for entry/exit/ parking, heavy traffic in and out of service area and around service area. Full service oil change was more expensive than other Ford dealers I have taken my vehicles to, up $30-$40 more and no discounts offered to assist with my new vehicles 1st oil change services at 10,000 miles. 5-Star Ford offers better discounts and less expensive full oil change and tire rotation services.
Eddie and Chuy were very helpful at helping me buy my bronco sport!
Hands Down the best car dealership in Texas idc what you think, Justin Griffis, Felix, and my guy Chuy turned water into wine to get me the car that I wanted, the moment I hit the door they told me I was leaving in what I came for. They are the G.O.A.T
Outstanding customer service.
Planet Ford has been my service provider for 8+ years now and I wouldn’t go anywhere else. Great service, fair pricing and it’s obvious that the people there enjoy being there. Very little turnover and that tells me that management is treating their people right.
The team did a great job! They were professional and everything was done on time!
Excellent Customer Service Very Pleased With The Service Always!
This is the first time my car shopping experience has been pleasant. I also had my toddler with me and no one made me feel as if she was in the wat. Go to Planet for your car, to purchase or trade in ask for Limon…he was patient and just simply amazing☺️☺️. Thank you!!!
(Translated by Google) Excellent service, everyone very friendly. Highly recommended (Original) Excelente servicio, muy amables todos. Altamente recomendado
I had an appointment for 8 but arrived at roughly 7:30, got checked in and was told they would attempt to get me done as soon as possible. service staff were polite and informed me ahead of time how much their service would cost (an oil change). My only complaint was the long wait time, being done at 9:30, though I understand they had other assignments and the building was not solely dedicated to oil changes. Overall a decent experience and nowhere near the worst I’ve had 👍
Thank you for my new car. Mr. Michael was awesome. He took care of me thank you sir.
The best dealership and the most attentive sales and management staff. This was the most pleasant buying car buying experience I’ve ever had.
Outstanding service
Love the service here from purchasing to the servicing center. Everyone here is very helpful and make sure that you leave happy! I would recommend Planet Ford!!
I loved the valet service delivering my car back to my home!!
The staff at Planet Ford was exceptional! My salesperson Dylan was very helpful and got me to where I needed to be. Will recommend them to everyone!
This dealership is always going above and beyond to help me. Today, Saturday evening, I had a flat tire near the dealership. I knew the service department was closed but I just wanted to go somewhere safe to change the flat to the spare donut tire since it was just around the corner. It was the first time using the new fancy jack and lug nut bar and it takes some puzzle solving to get the pieces to unscrew. After getting help the salesmen said we can just go ahead and do it for you. Thank you Eddie, Eduardo and ...
Excellent service.
Great experience. From communication to service. I will recommend Planet Ford and return for service in the future. Thank you
Come and ask for Chuy Alcala! He was an amazing sales man! He helped me get my dream car a bronco! Not only did I gain a new car but a lot of knowledge from him too! I could not have asked for better treatment. Highly recommend this place. (By the way is a new car but we took the pictures in the pre owned side 😂)
Working with the team at Planet Ford was an excellent experience from Start to Finish, Alfonso went the extra mile for me in sales and getting everything I needed for my new car, Carlo the business manager explained everything on the finance side and Pierre the customer care manager helped me get acquainted with all the bells and whistles of my new vehicle. It was a pleasure to work with all these gentleman. Thank you to all of you for making this a great experience.
Manuel was awesome. Really listened and got us where we wanted in what we wanted. 10/10 recommend
I brought my super duty with front suspension/steering issues and James and Planet Ford identified the repairs needed and made the necessary repairs and returned my vehicle on the day they said they would be complete. Great service.
Rick Morales is the man to see. He takes care of his customers.
I had a smooth and hassle-free experience trading in my car for a new 2024 Bronco. Eddie and the entire staff who helped me was friendly, transparent about pricing, and made the entire process quick and enjoyable. I was able to drive away in the vehicle of my dreams ✨
Outstanding Service! The complete team made me feel at home, not buying a car. Thank you all.
Thanks to Mr. Limon for assisting my nephew.
Finally went back to Ford and knew from past experience that Planet would service my Maverick. Thomas in service was great about meeting my needs. Very happy I choose Planet for service
I had an unexpected tire issue (Dallas is a huge negative when it comes to keeping tires in good repair!) and was able to get a replacement and installation in a timely manner.
Mr. Ben was a wonderful service advisor. We usually take out truck to another Ford Dealer but was unsatisfied with their service so we decided to switch. Thank you
These guys are great! Bernabé was wonderful to deal with and worked very quickly to get the vehicle I wanted. Everyone that works there seemed to be very in tune with helping customers out and making the process as stress free and seamless as possible. When I received my F250 Tremor, two different sales associates helped me, one to get my FordPass App set up and another to help me setup up the infotainment system on my vehicle. A huge contrasts to other dealerships who gladly leave you sitting outside figuring out your own vehicle. My own mother who often ...
I bought a new F150 this week and Darnell was my salesman. Darnell did a great job and was responsive, transparent, and really helped answered all of my questions. The entire process was no hassle and we received a very fair price. There was even a hiccup with the vehicle and Darnell completely resolved it while we were closing with finance. Randall handled the closing and was very transparent in explaining the warranty upgrades cost/value with no pressure. I appreciate the follow up call the next day. I haven't had a dealership follow up after the deal was ...
We had a very positive experience at Planet Ford! Our service advisor, James, was extremely helpful and very communicative. Thank you all for taking such good care of us.
Went in for my 5.0 Mustangs first oil change since purchase. Quick and painless. Also came with a complimentary hand wash. I watched the techs work on my car from the parking lot (ive had issues with dealership techs in the past) and their crew takes great care. They even tightened up one if my rock guards that came loose at no charge to me which was very kind. Jeremy was my SA, and his hospitality solidified my loyalty to this establishment.
I received excellent service and a great deal purchasing my vehicle here! I paid what I already expected to pay they didn’t try to upsell me or add any hidden fees. Then spent plenty of time making sure I understood all the awesome features my new vehicle had. Will definitely send all of my family and friends here for their new car needs!
Rick Morales was my service advisor for a recent oil change on my truck. Rick provides no BS just straight forward advice and great service.
Limon was extremely helpful throughout the entire process. He kept in touch and truly helped me in getting the vehicle I wanted.
I brought my vehicle in n because of a recall notice. They told me how long it would take and my vehicle was ready to go when they said it would. Great service.
Great experience Jared and the crew made sure I was comfortable and well taken care of treated me with the most upmost respect I recommend Planet Ford Dallas
good service
Excellent sales staff. Was a great experience to work with everyone at planet ford. I look forward to doing more with them in the future.
Best place I’ve found in the Dallas area to get me in and out within the hour, cleaned my car, and addressed me with kindness. Love love this place. Definitely will visit again.
Gr3at service..
Easy to work with, and did everything they could to get the deal done with my daughters car
Great service! John Green was very helpful getting my car fixed!
I worked with Jasson, Chuy and Nick. These guys are the best. They were willing to work with me literally every step of the way to buying a new car. They were helpful and kind, very knowledgeable. I love how real they were with me and understanding. I didn’t feel like I was working with the scammy sales people I uncounted at other dealerships, I felt like I was talking to family. The best experience I ever had with Ford.
Very good customer service from the service rep James very good service from the mechanic crew James was really kind and apologized for the filter not being available; thank you guy for being so transparent. James kept me informed. I had an appointment and was in and out within an hour. Thank you planet ford love field. You guys are awesome
This was the best dealership experience I have ever had. My truck broke down while I was in Dallas on a road trip. I was stranded and had my truck towed to Planet Ford. When I arrived, service had already spoken with Sales and knew my situation. Justin Ogle showed me several trade-in options, he accommodated me, my dog, refilled my dog's water, unloaded my luggage, returned my rental car for me, even cleaned out my old truck for me, and put everything in the new one! Dennis Savage in finance was great to work with, and very fun. ...
Great service !
I can't say enough positive things about my customer experience at Planet Ford! Scott Manfred was so helpful and went above and beyond to help me find a new car for my family. I would like to thank Scott and Pierre for all of their hard work. I would highly recommend this dealership!! Thanks again!
Michael Bliss and Justin Griffis made the car buying experience smooth, quick, and enjoyable! Everyone was extremely kind and happy to answer any questions I had. I’d buy a car from Planet Ford over and over again!
John Green gets 10 stars hands down
Scott was very helpful and willing to work out a deal on a new 2024 Ranger over the phone! No hassling and didn’t try to sell me unnecessary upgrades that I wasn’t interested in.
Great Customer Service and easy purchasing process.
Great service! I was surprised they would come out to me to do the recall replacement. Once here they were super friendly and helpful. Highly recommend
Planet Ford and Darnell were great to work with. Very low pressure and just the right amount of communication.
I had the best experience with the service department. James was great and the entire process was seamless.
Great people with great service!!!
I got the car I always wanted. I have bought several new cars in my lifetime and this by far was the best experience I have ever had. The salesman Dylan was instantly like a friend I have known for years. I will buy another car from the best dealership I have ever dealt with, Planet Ford.
I enjoyed working with Planet Ford to purchase my new Bronco. I interfaced with several different staff throughout the buying process and felt Scott Manfred did a really good job creating a comfortable buying environment. From their knowledge of the vehicles during test drives (Felix), to the level of communication while waiting for my Bronco to come in (Scott), and the level of service when picking it up (Eduardo & Pierre), I was very pleased. I would absolutely recommend at least pricing a vehicle out with Planet Ford if you are in the market.
John Green has been excellent to work with. He shot me straight, and always got the job done well and on time. I highly recommend John and the team at Planet Ford Dallas service center.
When I arrive it was just to look, but after working with Scott I actually made a purchase getting a rate for my 2024 Ford Edge.
The experience I had with the sales crew of Planet Ford in Dallas TX was second to none! I was more than impressed with the service and quality of their cars. So much so, we bought 2!
One of the absolute best places to purchase a car. Our experience was nothing short of incredible and we appreciate Dylan and his manager for helping us get into the vehicle we wanted.
John Green went above and beyond. He made my Bronco’s oil change service experience very easy. I got a ride to work and he made sure my Bronco got delivered to my house.
Simply the best car buying experience I’ve ever had , and I’ve had a bunch of them. This was my first brand new car and I’m almost 50 ! Jeremy, Justin ,Carlo and Pierre best in the business can’t say enough about their professionalism and outstanding attention to detail …. I’m a lifer - Planet Ford can’t be beat
Very easy to work with.
My car maintenance experience has always been great at this dealership unlike most other dealerships in DFW. I decided to buy my car from this dealership and the experience was very pleasurable. Dylan the sales associate listen to my needs and found the perfect vehicle for me. He worked with Jeremy in Finance to ensure my needs were met. It has to be one of the most pleasurable car buying experience I have had. I would suggest they get a popcorn machine because what is a car buying experience without popcorn. Even without the popcorn they still earn my 5 stars.
John Green took care of everything. Made my life easy with a drop off and a courtesy call. It feels like a new truck.
John Green at Planet Ford Love Field was a great help. The dealership where I bought my car said it would be 2 weeks before they could even get to my car. I called Planet Ford last Monday and talked to John, before taking my car up there. He even ordered me a Lyft so I didn’t have to walk home (which I was prepared to do). He got to my car the same day and gave me a call before the end of business that day to let me know what was wrong. I got my car back on ...
Outstanding service from John Green. Very impressed with the level of service from Planet Ford
Professionals here. John Green, in particular, is an excellent representative of this place. He and the other guys have always provided exceptional support with my work truck. Really can’t speak highly enough of them! Good folk
I recently had the pleasure of purchasing a pre-owned vehicle from Planet Ford of Dallas, and I cannot recommend Anthony Cotton highly enough! From the moment I walked onto the lot, Anthony's professionalism, expertise, and genuine enthusiasm made the entire process seamless and enjoyable. Anthony took the time to understand my needs and preferences, guiding me through the available options with patience and transparency. His extensive knowledge of the inventory and the car industry as a whole was evident, and he was able to answer all my questions thoroughly, giving me complete confidence in my decision. What truly sets ...