Customer Testimonials

Everything about this place was great! Liban took such great care of my care, was super communicative, and arranged everything from valet to getting my parts in on time! I appreciated everything they did for me and everyone I spoke to was super kind. Also my car was done in under a week! I highly recommend using them in the future and I would go back again!

Liban was SO helpful and was able to get me my car back before I went out of town for the weekend, which I really appreciated! He also was able to take care of the recalls and a couple other things which was super efficient since my car was already being worked on!

They provided me a Lyft ride back to my job, after I dropped my truck off. "That's courtesy."

Have been looking for a ford f250 for a few months. My uncle referred me over to Mr. Chad Lower and he with the Planet ford family took care of me. Appreciate all that they did

I just moved to Dallas. I recently had my first service at this particular dealership. Roman did an excellent job of taking care of things. I was impressed by his professionalism and great attitude. Another amazing feature was the complimentary Lyft ride home that was paid for by the dealership. And on top of that, I received my vehicle cleaner than how it arrived. The vacuumed car floors were a pleasant surprise. I would rate a 100/10 if I could. Would definitely recommend

I got an oil change last week and really appreciated the workers trying to speed up the process for me. I appreciated everyone’s kindness and care about my time and the health of my car. My car also got washed and vacuumed so that was a nice surprise!

Terrible service department. I brought the truck in for an oil change and a tire rotation. They pulled the truck in the bay and did the work. They then let the truck sit for over an hour without anyone working on it. If you want to wait for hours just for an oil change make sure you come here!

John in service and Julio in sales double teamed and got it done

I needed some warranty work done on my car, and Planet Ford took such great care of me! Completely headache free, my car was picked up from me and dropped off with me within 4 days! Liban was the best!! Would highly recommend Planet Ford to any ford owners!

I just bought a used 2020 Jeep Gladiator Rubicon here at Planet Dallas Ford and I would honestly never recommend doing business with these people and I will tell you why. I live in upstate NY and im a very busy x-ray technologist working at 2 different hospitals. It's very hard to find used Jeep Gladiators let alone the Rubicon model up here. I reached out to this dealership because I have friends that live in the area and I saw this Jeep at their dealership. While going back and forth with the salesman Francisco "Pancho" Alcala I agreed ... Read More

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Google - Nov 10, 2026

I just bought a used 2020 Jeep Gladiator Rubicon here at Planet Dallas Ford and I would honestly never recommend doing business with these people and I will tell you why. I live in upstate NY and im a very busy x-ray technologist working at 2 different hospitals. It's very hard to find used Jeep Gladiators let alone the Rubicon model up here. I reached out to this dealership because I have friends that live in the area and I saw this Jeep at their dealership. While going back and forth with the salesman Francisco "Pancho" Alcala I agreed that I wanted to purchase the vehicle and that my friend could pick it up for me. Everything was going well until I get a call back from Pancho nonchalantly saying that I would have to fly to Texas to pick it up and that my friend would not be able to take delivery for me and that the deal would have to be done within a week. In today's day and age cars are bought and delivered all the time without setting foot into a dealership (Carvana). I was baffled and frustrated. After going back and forth with this dealership with calls not being returned, waiting for phone calls that never came when they said they were going to call me, we agreed to do the deal on the Jeep via mailing the paperwork. I was going to scramble to take a trip, fly in to pick it up, and drive it all the way back to NY. I had to take time off of both jobs, using PTO, and using my own money for travel. I did have a sales manager promise me to have my plane tickets reimbursed for that to never happen. When I got the paperwork for the deal the interest rate was higher than they promised also. I had to have them change it. If I didn't say anything I would have been paying more money. Throughout the whole process of buying this truck I felt like just a dollar sign and a number to these people. My time was wasted muiltiple times waiting for phone calls from not only Poncho but sales managers as well. Lastly this Jeep was a certified used vehicle. When I got it home to NY I noticed one of the fender flares was loose and it was flopping around. It seemed like a few of the clips holding it to the fender was broken. I brought my concerns to my salesman Poncho and he told me that the vehicle is sold as is and that I should have noticed that in the pictures he sent. Im sorry but if you're selling a used vehicle as certified there shouldn't be things almost falling off of it after driving it home. It shouldn't be a customers job to wiggle every part to see if its affixed properly. I had to bring this Jeep I just bought to a body shop to fix it. I was told too bad and that's your expense. I've been a car salesman before at two different dealerships and I've never seen business done like this. I would never recommend buying a car from Planet Dallas Ford. They do not respect peoples time and seem to only care about money and that is it. You can have a way better car buying experience somewhere else.

Even though I had to return my car after the oil pump had been installed, Liban was very understanding and immediate in his response. I now have a loaner for as long as I need one. I appreciate his friendliness, competence and efficiency.

Great experience from start to finish. The sales and finance teams were incredibly kind, professional, and helpful. Outstanding customer service all around. Thank you!

Worst service department I have ever used. Took 61 days to find a recall part to make my vehicle run. No calls for updates. Took them 2 weeks to get me a loaner

Had a good experience with Richard at Planet Ford. My Mustang was in for some major repairs, and he was helpful, responsive, and kept me updated throughout the process. Really appreciate his help in getting everything sorted out!

Told the sales guy I wanted to buy a truck and would wire the money. Waited and waited for them to send me the wire instructions so I could secure the truck because I live 4 hours away. It was a surprise for my son and we were really excited about it. Turns out that while they screwed around and didn’t send me the wire details they sold the truck to someone else and wouldn’t honor my deal even with texts to prove I was on the truck first. Thanks for ruining a good surprise for my son. That’... Read More

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Google - Nov 5, 2026

Told the sales guy I wanted to buy a truck and would wire the money. Waited and waited for them to send me the wire instructions so I could secure the truck because I live 4 hours away. It was a surprise for my son and we were really excited about it. Turns out that while they screwed around and didn’t send me the wire details they sold the truck to someone else and wouldn’t honor my deal even with texts to prove I was on the truck first. Thanks for ruining a good surprise for my son. That’s a really sorry way to do business if you cannot honor a deal already in progress * your response leaves out the fact that I spoke to the salesman on the phone and told him if he would send me the wire instructions I would send the money to buy the truck because I couldn’t be there until Monday to get it. The instructions were never sent so I had to remind him again this morning. If he would have sent the wire info yesterday like he told me he would then I would have sent the money to buy the truck

Team was super helpful- Richard was great to work with and super professional, knowledgeable and had great customer service! Took a day to repair which was reasonable given the work. Very good experience and appreciate the help!

Nick is amazing! If your not sure how to get into a vehicle you can afford go talk to Nick , he will help you out.

Ben was great to work with. Car was ready on time. He was super helpful getting a ride to/from dealership for my son. The video the tech sent was so informative. I love that process. 5-star service all around. I'm so glad I found this dealership. As an out-of-state mom, with her son away at school, it's comforting to know I can rely on service for my son's car.

The service was outstanding. Jesus was very knowledgeable and professional.. I give him 5 stars for customer service.

Everyone was friendly, helpful, and accommodating

Great price and great service !

My experience was beyond expectations! Pancho was professional and had excellent customer service from start to finish! Then to seal the deal, we met with the Financce Manager that looks like Matthew McConaughey...lol He was professional as well! We got a sweet deal! We are proud to be a part of The Ford Family 🙂👍🏾🇨🇱 ~The Hill-Gowans Family

Great experience! I felt like my car was in good hands!

Planet Ford sent a tech out to my house and fix a recall issue in MY garage! Took about an hour and my tech was so nice. Great job Planet Ford!

Trevon’s Communication was exceptional. I had body work done due to a theft.

Service advisor was Roman was top notch. Shop not so much.

John Green is the best - lots of personal attention and very attentive!

I had such a great experience working with Joe D’Angelo! He was an amazing salesman from start to finish. He was very nice, professional, patient, and made the entire car-buying process feel comfortable and stress-free. My family has been doing business with this dealership for years, and we’ve always had great experiences. Joe definitely continued that tradition! He made sure I felt comfortable, answered all my questions, and made purchasing my car a smooth and enjoyable experience. I truly appreciate his customer service and would highly recommend him to anyone looking to purchase a vehicle. Thank you, Joe, ... Read More

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Google - Oct 31, 2026

I had such a great experience working with Joe D’Angelo! He was an amazing salesman from start to finish. He was very nice, professional, patient, and made the entire car-buying process feel comfortable and stress-free. My family has been doing business with this dealership for years, and we’ve always had great experiences. Joe definitely continued that tradition! He made sure I felt comfortable, answered all my questions, and made purchasing my car a smooth and enjoyable experience. I truly appreciate his customer service and would highly recommend him to anyone looking to purchase a vehicle. Thank you, Joe, for making this such a great experience!

Very happy with my purchase. Chuy hooked me up with an excellent car and price. I would recommend these guys to anyone

Very easy transaction, especially for me being an out of town buyer. Travis and the whole team were great.

Limon is a great guy to deal with. He and the financial guys work to make things the best deal for everyone. Would recommend planet Ford to anyone

Awesome place! People were extremely helpful and easy to work with

These guys are the best in the business. This time I needed heavy work on my suspension and body work on the front right corner. The car rides beautifully and the body repair looks like it's brand new. Thank you all. John Green has been my Servcie advisor for years. I would encourage you guys to have the young people follow him around and learn while listening to him and watching him.

John at the front did a great job of keeping me updated on my Bronco while it was being serviced. Will definitely be bringing my vehicle back to get serviced here in the future.

Very patient help me great place to buy highly recommended ask for Travis Grant he’s your go to guy trust me you will be satisfied good experience

Went in to look at the Mustang GT 5.0 after going to a couple of other dealerships. Joe D’angelo met us as soon as we walked in. I told him what I was looking for, he pulled the car around and we went on a test drive. Joe went above and beyond and made sure that we could make a deal right then and there. I recommend working with Joe and his team. He really takes care of his guests.

5 stars for Planet Ford Dallas because they honor their word and they are as hassle-free as it gets. I bought my truck used as a certified pre-owned and I absolutely love it. But then the transmission started giving me problems and I was so worried that I was screwed because Ive heard so many horror stories about warranties not being honored. I was pleasantly surprised when the guy on the phone said "okay come this day and we will have you a loaner" then my transmission was rebuilt and ready to pick up less than a week later. ... Read More

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Google - Oct 27, 2026

5 stars for Planet Ford Dallas because they honor their word and they are as hassle-free as it gets. I bought my truck used as a certified pre-owned and I absolutely love it. But then the transmission started giving me problems and I was so worried that I was screwed because Ive heard so many horror stories about warranties not being honored. I was pleasantly surprised when the guy on the phone said "okay come this day and we will have you a loaner" then my transmission was rebuilt and ready to pick up less than a week later. Im highly satisfied with this place. My truck is still having issues but iv already set my appointment to have it looked at. Once again, hassle free. Shout out to Chuy (my salesman) and Liban (in service)

In March I had this planet ford do the recalls on a 2018 Eco sport. Since then, the vehicle started leaking oil, accumulating multiple codes, and making bad noises from the timing belt change. I took the vehicle back there in early October. After the vehicle was there for two weeks, I was told the recalls cannot be repaired by warranty because there’s been 10,000 miles put on it. And they wanted over $4000 to repair their own bad work. So I just decided to take it back and had a mobil mechanic fix it. Turn out they put too much gasket ... Read More

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Google - Oct 26, 2026

In March I had this planet ford do the recalls on a 2018 Eco sport. Since then, the vehicle started leaking oil, accumulating multiple codes, and making bad noises from the timing belt change. I took the vehicle back there in early October. After the vehicle was there for two weeks, I was told the recalls cannot be repaired by warranty because there’s been 10,000 miles put on it. And they wanted over $4000 to repair their own bad work. So I just decided to take it back and had a mobil mechanic fix it. Turn out they put too much gasket sealant on the oil pan. That’s what was causing it to leak. I would not recommend taking any vehicles to planet Ford both locations. They have very poor quality technicians working on these vehicles. And they take forever to do anything it was there 2 1/2 weeks and nothing was even accomplished. When I got the vehicle picked up they said they showed me something for $195. I’m like seriously I’m not paying That.

Shout out to JOSE GARZA in the service department for the 5-star rating! He was amazing and understands what great customer service looks like. My only issue (and not with him) was that one of the service techs broke the handle on the drivers door (you hold this to close the door). Jose ordered a new part and it will be replaced free of charge. Again, Jose gave great service. Thank you so much!

Enjoyed the experience, love the mechanics work and the service advisor was nice

As someone who generally dislikes buying vehicles and haggling with dealerships, I can confidently say this was one of the best vehicle-purchasing experiences I’ve had. My salesman, Bryan, was helpful from our initial contact through every follow-up conversation, even after the purchase. Nick, the general manager, was also excellent throughout the process. The vehicle was competitively priced, and they offered more for my trade-in than I expected. Their support continued after the sale, too. I would absolutely recommend this dealership and would gladly return to purchase another vehicle.

Such a good experience working with Gile and the whole team!!

Great experience. Raya, my service advisor is awesome!

Seven Years of Customer Loyalty — A Very Disappointing Service Experience For the past seven years, my company and I have been loyal Ford customers, purchasing both commercial and personal vehicles. We currently own four Ford vehicles and have consistently trusted this dealership with our vehicle purchases and maintenance. In all seven years, I have never filed a complaint or publicly expressed dissatisfaction with this dealership. I have always tried to be patient, understanding, and respectful, even when the service experience fell short of expectations. However, remaining silent should not mean accepting poor treatment, repeated unsuccessful repairs, or a lack of ... Read More

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Google - Oct 19, 2026

Seven Years of Customer Loyalty — A Very Disappointing Service Experience For the past seven years, my company and I have been loyal Ford customers, purchasing both commercial and personal vehicles. We currently own four Ford vehicles and have consistently trusted this dealership with our vehicle purchases and maintenance. In all seven years, I have never filed a complaint or publicly expressed dissatisfaction with this dealership. I have always tried to be patient, understanding, and respectful, even when the service experience fell short of expectations. However, remaining silent should not mean accepting poor treatment, repeated unsuccessful repairs, or a lack of accountability. While the experience of purchasing a vehicle has always been welcoming and attentive, the experience after the sale has been completely different. Over the years, we have repeatedly encountered an unwelcoming attitude, poor communication, and what feels like a lack of willingness to properly investigate mechanical problems. At times, simply bringing a vehicle in for service makes us feel as though we are an inconvenience. Some examples of our experience include: * My newer Ford Mustang Mach-E spent two weeks in service, only to be returned with the exact same problem unresolved. * Our 2020 commercial van remained at the dealership for five days without a resolution. Our driver had already identified a possible mechanical issue, but the service department insisted on having him return for a test drive while repeatedly being unavailable to accommodate him. We eventually had to retrieve the van because our business needed it. The problem remains unresolved, and the vehicle has now been out of operation for approximately three weeks. * Another Ford commercial vehicle was returned after service with the front passenger seat belt buckle inaccessible after work was performed on the seat. This was a serious safety concern. Additionally, the original mechanical problem returned approximately two weeks after the repair. Most recently, I escalated the situation to management and was assured last Thursday that the Service Director would contact me to address the unresolved issue with our van and arrange an appointment. That call never came. Today, I was once again told that I would receive a call, and I am still waiting. Another disappointing change is that we no longer receive the customer satisfaction surveys or review requests that were previously sent after service visits. Those surveys used to provide an opportunity to evaluate the experience and share feedback directly. I am not sure why we no longer receive them, but I believe customer feedback should always be encouraged, especially when service falls short of expectations. As a business owner, having commercial vehicles sitting idle for days or weeks directly impacts our operations, employees, and customers. What makes this situation particularly disappointing is that, after seven years of loyalty, multiple vehicle purchases, and never once filing a complaint, I have reached a point where I feel I can no longer remain silent. I understand that mechanical problems can be complicated and that repairs take time. What I cannot understand is the repeated lack of communication, dismissive attitudes, unresolved repairs, and promises that are not followed through. We are not asking for special treatment. We are simply asking for professionalism, respect, proper diagnostics, safe repairs, and accountability. I sincerely hope dealership leadership and Ford Motor Company take this feedback seriously and provide a concrete resolution. Customer loyalty should matter just as much after the sale as it does before it. And seven years of silence should never be mistaken for seven years of satisfaction.

(Translated by Google) I didn't like their service, I waited 4 hours (Original) No me gustó su servicio 4 horas esperando

The battery on my EV car died and my car had to be towed to this dealership. They kept it for an entire week before they even looked at . Bad communication. I had to take a Uber up there to insist on a loaner car after they had my car for four days with no answers. I finally contacted the service manager in order to get any attention to my vehicle. I finally got my car after 7 days and all it needed was a new 12 V battery

The parts department provided quite rude service. When I called for information, the individual began judging me, which felt unprofessional.

Unfortunately, I've used this location before and experienced similar results. Once again, extremely disappointing service and communication. I dropped my vehicle off at 7 AM and, as of 4 PM, had received absolutely no updates. I called more than four times and sent two text messages to my service advisor, Liban, without a single response. It wasn't until I requested to speak with a manager that I finally received a call back. At that point, I was informed they didn't have a trim technician available and would need to order parts, something that should have been communicated much earlier ... Read More

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Google - Oct 13, 2026

Unfortunately, I've used this location before and experienced similar results. Once again, extremely disappointing service and communication. I dropped my vehicle off at 7 AM and, as of 4 PM, had received absolutely no updates. I called more than four times and sent two text messages to my service advisor, Liban, without a single response. It wasn't until I requested to speak with a manager that I finally received a call back. At that point, I was informed they didn't have a trim technician available and would need to order parts, something that should have been communicated much earlier in the day. I understand that delays and parts availability can be an issue, but there is no excuse for the complete lack of communication. As a customer, I shouldn't have to spend the entire day chasing down a simple status update. Very disappointing experience, especially considering this isn't the first time I've had these issues at this location. Customer service and communication need significant improvement.

Unprofessional sales representative

My experience with Ford was miserable. I chalk up most of my frustration to my service advisor Raya. The communication from her is non-existent. When I dropped my car off, it was for a shifter bushing recall. I also wished and expressed that I wanted the Advance Trac issue looked at, quoted, and fixed. To obtain a simple update on my car was the most difficult thing I have ever attempted. She wrote down the wrong phone number for me and I still believe this was an excuse for her saying “I have been trying to call you,” because once ... Read More

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Google - Oct 7, 2026

My experience with Ford was miserable. I chalk up most of my frustration to my service advisor Raya. The communication from her is non-existent. When I dropped my car off, it was for a shifter bushing recall. I also wished and expressed that I wanted the Advance Trac issue looked at, quoted, and fixed. To obtain a simple update on my car was the most difficult thing I have ever attempted. She wrote down the wrong phone number for me and I still believe this was an excuse for her saying “I have been trying to call you,” because once I gave her my correct number, I still struggled to receive any type of communication from her. I signed up for the text updates and stopped receiving responses completely no matter how many times I texted. Any time I called, I was on hold for 45 minutes minimum to either never have the phone picked up, or finally reach Raya who fumbled on words and could never give me an accurate update on where my car was or what was going on. 2 weeks after my car had been in Planet Ford’s possession, I finally receive a call from Raya. My car had been hit in their parking lot and now it is needing to be fixed. It took my car being damaged (badly I might add) for some sense of urgency to show up, or so I thought. I was told by Raya that she would send pictures of the damage by the end of the day. Fast forward 4 days with no sign of communication from Raya, we had to come to the dealership and ask to see the car ourselves to take our own pictures. Planet Ford proceeded to keep my car for a total of 2 months. The calling and texting continued on my end and it felt as though I had to pull teeth to get a response or update. Raya still never responded to my texts. Finally, my car was ready; or was it? Upon calling, I was told by Raya she would update me on the car before the end of the day, it took me calling twice daily for the next 3 days for her to tell me the body work was finished but the Advance Trac issue was not fixed nor even looked at because she hadn’t received confirmation from our end. I told her the first day that this was my main concern and the issue I wanted to be fixed. Once quoted, I found out the Advance Trac repair was going to cost $722! My family owns a Ford dealership so I called to confirm if this was accurate. They told me customer off the street, absolute price: $325. I will never bring my car or service or any type of recommendation near Planet Ford. Raya just continued to lie, play dumb, and refuse to perform her job as a service advisor at every level and every step of the way. The only time she was responsive is when my car was damaged. This has been the worst service experience I have ever received. At no step along the way did I feel that Planet Ford cared to help or wanted to feel like I wasn’t just a paycheck. I will say Ken did somewhat provide some type of service/customer care once we had to bring it to his attention. I understand business needs and was appreciative of his willingness to try and do at least something for us.

Bad service

Website offers a $59.99 “works” maintenance package but fails to mention outrageous shop service fee that appears to be 15-20% added to the cost, it’s not disclosed anywhere until you get your final bill. Beware of using them for maintenance with these shady practices.

The wait time here is unacceptable. They kept my car for 2 weeks just waiting to get serviced. For whatever reason they do not have a system where you can keep your car and then call you when they are close to ready for it to be serviced. The only positive part was John, my service agent, who was very responsive throughout the process.

Terrible service. They told me the cooling pump and thermostat were broken and that's why my car was shutting down. Took over a week to get it back and yall sent me a list of stuff that needed to get done. Only after paying for the 1500 in parts did they come back and tell me my transmission was gone and my car was totaled. So then they tried to sale me a $8500 used transmission. Give me my money back! Ill never shop at yalls dealership. Worst experience with a large dealership ive ever had and ive seen all the ... Read More

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Google - Sep 28, 2026

Terrible service. They told me the cooling pump and thermostat were broken and that's why my car was shutting down. Took over a week to get it back and yall sent me a list of stuff that needed to get done. Only after paying for the 1500 in parts did they come back and tell me my transmission was gone and my car was totaled. So then they tried to sale me a $8500 used transmission. Give me my money back! Ill never shop at yalls dealership. Worst experience with a large dealership ive ever had and ive seen all the negative reviews others have posted about yall.

Will, lets start off with they give you the lowest amount for your trade. They say they will match other dealer pricing but indeed they do not. They also add on 1,800 worth of crap you don't need for your vehicle like window tint and some kind of protective armor that's trash. For the public, I do not recommend buying through Planet Ford as their management sucks and their follow-through is horrible. They never responded to me and I had the nerve to call them back two weeks later and still haven't responded.. What a joke! Poor management!

Extremely disappointing and unacceptable service experience. Before coming to this location, I provided photos of my vehicle so they could clearly see exactly what type of truck I have and determine whether they could service it. I then drove more than 20 miles to get here. When I arrived, I was first told they did not know whether they had the necessary part. They went to check and confirmed that the part was actually in stock. Then, after all of that, I was told they could not work on my vehicle because it is considered a commercial/box truck. This should ... Read More

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Google - Sep 26, 2026

Extremely disappointing and unacceptable service experience. Before coming to this location, I provided photos of my vehicle so they could clearly see exactly what type of truck I have and determine whether they could service it. I then drove more than 20 miles to get here. When I arrived, I was first told they did not know whether they had the necessary part. They went to check and confirmed that the part was actually in stock. Then, after all of that, I was told they could not work on my vehicle because it is considered a commercial/box truck. This should have been determined BEFORE I drove here. They already had photos of my vehicle. There was no surprise about what I was bringing in. I wasted my time, fuel, and more than 40 miles of round-trip driving because nobody properly reviewed the information and photos I provided beforehand. If your service department cannot work on a certain type of vehicle, that is completely understandable. What is NOT acceptable is having a customer provide vehicle photos in advance, allowing them to drive more than 20 miles to your location, confirming the part is available, and only then telling them you cannot service the vehicle. This was an extremely frustrating experience and a complete waste of my time. Based on the way this situation was handled, I cannot recommend this service department to commercial vehicle owners. I strongly suggest management review how appointments and vehicle eligibility are confirmed before customers are asked to drive to the dealership.

Not a pleasant experience. Lack of communication and plenty of finger pointing. And overpriced.

I would not recommend this dealership to anybody unless of course you wanna feel lied to Unfortunately, there’s really good people that work here but There’s a man named Nick he's the Manager he Really left a bad taste in my mouth The guy literally wouldn’t even look or talk to me whenever I came back to the dealership and I wasn’t happy didn’t even care to even try to fix it. I wasn’t gonna leave a review, but I just can’t get over how this guy made me feel at the ... Read More

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Google - Sep 24, 2026

I would not recommend this dealership to anybody unless of course you wanna feel lied to Unfortunately, there’s really good people that work here but There’s a man named Nick he's the Manager he Really left a bad taste in my mouth The guy literally wouldn’t even look or talk to me whenever I came back to the dealership and I wasn’t happy didn’t even care to even try to fix it. I wasn’t gonna leave a review, but I just can’t get over how this guy made me feel at the dealership. There’s too many dealerships out there to buy vehicles from To go to a place that makes you feel unwanted in there building. I will say the general manager did step in and make stuff a lot better, but the damage was done.. 100,000 on a truck and you get treated back what a joke!!

Absolutely terrible experience with Travis Grant.

NO STARS Another manufacturers dealership would handle your Ford better. Beware. No communication with service department. The sales floor looks like a dealership about to close and forget having them help you find the right vehicle. But they will try to sell you all kinds of custom stuff to make it like the vehicle you found at another Ford dealer 60 miles away. I went and got it myself. I just wish Utter Ford owned this dealership. It would actually be helpful, friendly and worth it. Planet Ford is not worth the hassle. Unfortunately it’s the closest one in Dallas. ... Read More

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Google - Sep 21, 2026

NO STARS Another manufacturers dealership would handle your Ford better. Beware. No communication with service department. The sales floor looks like a dealership about to close and forget having them help you find the right vehicle. But they will try to sell you all kinds of custom stuff to make it like the vehicle you found at another Ford dealer 60 miles away. I went and got it myself. I just wish Utter Ford owned this dealership. It would actually be helpful, friendly and worth it. Planet Ford is not worth the hassle. Unfortunately it’s the closest one in Dallas. Probably sell the car and find another brand with a better local dealer. Unless Utter Ford buys this one. And you have to put a star to publish so wrong

When you are told multiple times to stop asking for a review and continue to reach out from different numbers after requesting STOP. Basic service took over 2 hours. The waiting room was terribly uncomfortable. Def will not be coming back to the ford dealership. Thought I would give them a try but won’t be coming back.

It took well over 2 week, I got it back Monday to is Wednesday last night had same problem would not start had to call AAA. No one answered the phone always leaves a message. I have doctor's appointments. This is unacceptable . I didn't get a loaner for the 2weeks

I have never been to dealership where the service team didnt come out to you... but yes no one comes out and when u enter tho ok people are sitting at their desk doing nothing they don't greet you neither. I was first told that they can't give any prices on parts nor labor until they run their diagnostic. But then I was told they didn't run they diagnostic, they just fixed what I told them which was the throttle body. They had my car for approx 2 wks for a part that takes maybe 30 -45 mins to ... Read More

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Google - Sep 14, 2026

I have never been to dealership where the service team didnt come out to you... but yes no one comes out and when u enter tho ok people are sitting at their desk doing nothing they don't greet you neither. I was first told that they can't give any prices on parts nor labor until they run their diagnostic. But then I was told they didn't run they diagnostic, they just fixed what I told them which was the throttle body. They had my car for approx 2 wks for a part that takes maybe 30 -45 mins to replace. That they charged 600 + for labor. They didn't even have my number to call me. They coulda got a lot more out of me if they woulda checked my car I've..my motor fan has stopped working and cause my car to over heat. I won't be taking it back there and it rides rough as hell now...very disappointed.

No Sir!!!! Total red flags, almost signed paperwork for services, but decided to run away. I drive to grapevine Ford as I had service done there, and prices for service totally different. Plus when I initially came in planet ford, some elderly service tech was IN A LOUD DISCOURTEOUS VOICE, almost at yelling level (definitely uncomfortable decibel). Was supposed giving someone a courtesy call. Then at end of his call said a comment to customer, that's what people do when they give courtesy calls, and slammed the phone down hanging up. I seen too many red flags, I wasn'... Read More

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Google - Sep 12, 2026

No Sir!!!! Total red flags, almost signed paperwork for services, but decided to run away. I drive to grapevine Ford as I had service done there, and prices for service totally different. Plus when I initially came in planet ford, some elderly service tech was IN A LOUD DISCOURTEOUS VOICE, almost at yelling level (definitely uncomfortable decibel). Was supposed giving someone a courtesy call. Then at end of his call said a comment to customer, that's what people do when they give courtesy calls, and slammed the phone down hanging up. I seen too many red flags, I wasn't listened to voice my concerns and dismissed. I go somewhere with impeccable service. I figured all service was same, but other end of spectrum at planet Ford. I also felt like I was being given a Bill estimate for someone's commission incentives, I was of NO CONCERN, and my concerns became "OUT OF SCOPE" Employees walking around everywhere SPITTING at the ground. Just unbelievable

My vehicle was there for three services. When I checked the vehicle in it was supposed to be done the same day. The next day it still wasn’t ready and I had sent two messages with no response. At the end of day two I was notified it was ready but only one of the three things it was there for were completed and I’d need to bring it back in 2-3 weeks to get a second done (I guess the third was forgotten). There was no time to get to the dealership that day. When I did ... Read More

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Google - Sep 6, 2026

My vehicle was there for three services. When I checked the vehicle in it was supposed to be done the same day. The next day it still wasn’t ready and I had sent two messages with no response. At the end of day two I was notified it was ready but only one of the three things it was there for were completed and I’d need to bring it back in 2-3 weeks to get a second done (I guess the third was forgotten). There was no time to get to the dealership that day. When I did go, it took them 20 minutes to find the keys so I waited 25 minutes total. Needless to say I will not be going back for additional services, I will drive to the suburbs. I wasn’t going to leave a review but there sent 5 texts asking for a review, so here you go.

Very Disappointing Experience I recently brought my 2026 Ford Explorer ST to Planet Ford Dallas after losing my original key. The vehicle was towed to the dealership because of the lost key, and they made me a new key. Afterward, I had an issue with the gear selector that I had never experienced before. My vehicle had been shifting normally before it was towed. What was most frustrating was how the situation was handled. I was told that the gear selector was “sticky” and that there must have been fluid involved, essentially making it sound like the problem was my fault. ... Read More

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Google - Aug 15, 2026

Very Disappointing Experience I recently brought my 2026 Ford Explorer ST to Planet Ford Dallas after losing my original key. The vehicle was towed to the dealership because of the lost key, and they made me a new key. Afterward, I had an issue with the gear selector that I had never experienced before. My vehicle had been shifting normally before it was towed. What was most frustrating was how the situation was handled. I was told that the gear selector was “sticky” and that there must have been fluid involved, essentially making it sound like the problem was my fault. However, I had not spilled anything on the shifter and had not experienced this problem before bringing the vehicle in. What concerns me even more is that they did not perform a proper diagnostic to determine the actual cause of the problem, yet I was being told that I could be responsible for the repair and was looking at approximately $800 in charges. I have a nearly new 2026 Ford Explorer ST that is still under warranty. I expected the dealership to investigate the problem, determine the actual cause, and explain it to me before assuming it was caused by something I had done. I understand that because the vehicle was towed in, the dealership could not personally verify how the gear selector was working before it arrived. However, that does not justify assuming the problem was caused by me or by spilled fluid without a proper diagnosis. I eventually took my vehicle to another Ford dealership in Grapevine, and the experience was completely different. They listened to me, reviewed my warranty, reassured me, and agreed to properly diagnose the issue. They also took the time to review my recall information. The difference in customer service was honestly night and day. My goal in sharing this review is not to attack anyone. I simply believe customers deserve to be listened to, treated fairly, and given an actual diagnosis before being told they caused a problem and asked to pay hundreds of dollars.

No one called me on my issues etc. I had to finally pull my truck from dealer service. Then when tow truck arrived I was told I needed to pay $200+ to release vehicle which I was unaware of and received no documentation as to what that was for. I would not recommend arrive at this dealer at all! My truck was ther 2 months and service advisor cqlled 1x. I called approx 5-7x and lm except 1 x he said he was having issues w warranty company. There were cobwebs when hood was raised as if no one had done anything ... Read More

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Google - Aug 7, 2026

No one called me on my issues etc. I had to finally pull my truck from dealer service. Then when tow truck arrived I was told I needed to pay $200+ to release vehicle which I was unaware of and received no documentation as to what that was for. I would not recommend arrive at this dealer at all! My truck was ther 2 months and service advisor cqlled 1x. I called approx 5-7x and lm except 1 x he said he was having issues w warranty company. There were cobwebs when hood was raised as if no one had done anything at all and if they did the hood hydraulic hinges no magically don’t work. Amazing how terrible service was! NO SERVICES COMPLETED AT ALL IN 2-3 months it was there!

Rewriting my review. They pressured me to immediately write a review after my purchase and now I see why. The used vehicle I purchased, back in December, had a broken mirror on the date of purchase I had a verbal agreement with Pancho that if I signed and made my purchase that day they would replace the broken mirror asap. Now coming into August of the following year I still have a broken mirror. I also purchased wheel and tire warranty they told me it would cover my wheels and tires in case anything happens. I guess hitting a pothole ... Read More

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Google - Jul 28, 2026

Rewriting my review. They pressured me to immediately write a review after my purchase and now I see why. The used vehicle I purchased, back in December, had a broken mirror on the date of purchase I had a verbal agreement with Pancho that if I signed and made my purchase that day they would replace the broken mirror asap. Now coming into August of the following year I still have a broken mirror. I also purchased wheel and tire warranty they told me it would cover my wheels and tires in case anything happens. I guess hitting a pothole is not "anything". Yes my bad for not reading the fine print and not get pre purchase agreements in writing but a business shouldn't be tricking people like this.

Planet Ford Dallas contacted me repeatedly based on a completely false and fabricated sales lead. I never requested information about any vehicle, yet this dealership called and texted me aggressively, sometimes twice a day, insisting I “call them back” to fix a mistake I never made. Even when I contacted them directly and I clearly stated I wanted no further contact, they continued pushing for additional communication and even asked for more of my personal information. I refused, because their behavior already showed they cannot be trusted with the information they have. No legitimate dealership should harass consumers, pressure them ... Read More

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Google - Jul 25, 2026

Planet Ford Dallas contacted me repeatedly based on a completely false and fabricated sales lead. I never requested information about any vehicle, yet this dealership called and texted me aggressively, sometimes twice a day, insisting I “call them back” to fix a mistake I never made. Even when I contacted them directly and I clearly stated I wanted no further contact, they continued pushing for additional communication and even asked for more of my personal information. I refused, because their behavior already showed they cannot be trusted with the information they have. No legitimate dealership should harass consumers, pressure them to call back, or demand more personal data based on a lead that never existed. Their conduct was intrusive, unprofessional, and completely unacceptable. I will not be doing business with this dealership.

I purchased a 2025 Ford F-150 Platinum from this dealership in March, and honestly, the buying experience was surprisingly great. The sales process was smooth, efficient, and overall one of the better vehicle purchases I've had. Unfortunately, things changed once I needed service. At just 6,000 miles, I experienced a serious issue with the truck. About a week ago, I was stopped at a red light and, when the light turned green, I pressed the accelerator but the truck wouldn't move. After a brief moment, it returned to normal, so I didn't think much of it. Then last night, ... Read More

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Google - Jul 23, 2026

I purchased a 2025 Ford F-150 Platinum from this dealership in March, and honestly, the buying experience was surprisingly great. The sales process was smooth, efficient, and overall one of the better vehicle purchases I've had. Unfortunately, things changed once I needed service. At just 6,000 miles, I experienced a serious issue with the truck. About a week ago, I was stopped at a red light and, when the light turned green, I pressed the accelerator but the truck wouldn't move. After a brief moment, it returned to normal, so I didn't think much of it. Then last night, while driving home from Walmart, the same thing happened again, except this time it was much worse. Multiple warning lights came on stating that several systems had malfunctioned, and the truck went into what appeared to be a reduced-power mode. I couldn't drive more than 50 MPH, and every time I pressed the accelerator, the truck would sputter, hesitate, or simply not respond with any power. In my opinion, that's a major safety concern, especially with the amount of traffic we deal with in the DFW area. For a vehicle at this price point, having these kinds of major drivability and safety-related issues at only 6,000 miles is ridiculous and incredibly disappointing. I understand that defects can happen, but when you're spending nearly $90K on a premium truck, you expect both the vehicle and the support behind it to be significantly better. When I contacted the service department (in person), I expected at least some sense of urgency. Instead, I was told my only option was to drop the truck off and wait approximately three days just for diagnostics because they are backed up. To make matters worse, my service advisor wasn't particularly friendly and showed very little concern about the situation, even after reviewing my vehicle information and seeing that multiple fault codes had been triggered. The dealership also had no loaner vehicles available, meaning I would be without transportation during the entire process. First impressions matter, and it's disappointing that I haven't even made it to my first scheduled service before having this kind of experience with the service department. While the sales team earned my business, the service experience has left me seriously questioning whether I'll return to this dealership for future maintenance or repairs. A great purchase experience means very little if the dealership isn't there for its customers when a serious problem arises.

Went in to have a tire replaced, under the tire package, and was told that the tire was discontinued. I went to Discount Tire, and found 57 of this tire. I purchased a tire from Discount Tire.

Don't treat me like just another damned sucker ! I explicitly said I did not want a bunch of last minute dealer added costs that I did not want and cannot afford. the salesman tried to slip in $900 for tinted windows, door edge guards and a screen protector but doing a improvised total on the purchase agreement with a damned magic marker. That is about as insulted as I have ever been. He acted insulted when I demanded he give me a printed detail sheet as to why my total went up $900. I still feel the slime from dealing with ... Read More

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Google - Jul 19, 2026

Don't treat me like just another damned sucker ! I explicitly said I did not want a bunch of last minute dealer added costs that I did not want and cannot afford. the salesman tried to slip in $900 for tinted windows, door edge guards and a screen protector but doing a improvised total on the purchase agreement with a damned magic marker. That is about as insulted as I have ever been. He acted insulted when I demanded he give me a printed detail sheet as to why my total went up $900. I still feel the slime from dealing with a dealer that condones this type of treatment of their customers. There was never a single communication made to me for an update of delivery progress. I had to initiate all communication other than telling me it was ready to pick up and waiting for me. I had explained explicitly that I would need a days notice to arrange for a caretaker for my wife and arrange transportation to the dealership.

When I originally dropped off my truck, they said it would be there for about three days. There was very minimal work to be done and it was there for six weeks. They ordered the wrong part which took an additional week and a half for that. Plus my stereo speakers inside the truck are not working like they were when I dropped it off. It sounds like one of the speakers is blown. I told my service advisor, Colton, that I would be buying a new truck there within a year, but now I will go elsewhere.

I will not be coming back to this Ford location for any more car maintenance. I bought my car 2 years ago from here and I am very disappointed in how I was treated. When we walked into the service center nobody offered to help us. Instead we stood there for 2 minutes while every service tech stared at us. When we were finally helped, the guy didn’t tell us his name so when we picked up the car that caused issues. The lady that checked us out and told us the car was ready was extremely rude. She couldn’t ... Read More

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Google - Jul 16, 2026

I will not be coming back to this Ford location for any more car maintenance. I bought my car 2 years ago from here and I am very disappointed in how I was treated. When we walked into the service center nobody offered to help us. Instead we stood there for 2 minutes while every service tech stared at us. When we were finally helped, the guy didn’t tell us his name so when we picked up the car that caused issues. The lady that checked us out and told us the car was ready was extremely rude. She couldn’t find the Ford account because it was in a different name. We asked her to change it and she never did. The service took 4 hours and the car was dirty when we got it back. I am very very disappointed and will not be wasting my time here again.

Will give 0 if allowed, service is terrible and never fullfill what they promised once you hand over the check. Lying on the car history. Their are the reason why people hate dealership so bad this days.

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I’m done with Ford’s service department. Planet Ford screwed me and the Five star for has now screed me. Planet was first to do so. If you want to read my Five Star ford review look them up. It’s the one of George Bush Turnpike. As for Planet I was taking my Mustang GT there to get the Works oil changed and part of that service is rotating the tires but I guess resetting the air sensors isn’t because they didn’t. So one day I get in the car to go to work and the ... Read More

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Google - Jul 7, 2026

I’m done with Ford’s service department. Planet Ford screwed me and the Five star for has now screed me. Planet was first to do so. If you want to read my Five Star ford review look them up. It’s the one of George Bush Turnpike. As for Planet I was taking my Mustang GT there to get the Works oil changed and part of that service is rotating the tires but I guess resetting the air sensors isn’t because they didn’t. So one day I get in the car to go to work and the sensor alerts me that my front left tire has 15psi in it. Now when I bought this car I did two things. I bought a tire gauge so I could get my own reading and an electric tire pump. Now I grab my tire gauge to check the tire pressure. The gauge reads 33psi. No I didn’t check my other tires and so that’s my mistake because honestly I have known tire pressures to change because of weather temperature changes so that’s what I thought was the reason for the sensor going off. After driving about a few miles on the highway I could feel the car pulling to the right and I thought it must be the front right tire. So of course I ruined that tire and ended up replacing all four because I was about six months away from doing so. Of course during the service before this happening they tired to sell me new tires. How convenient for them but no way I bought tires from them. I will say one thing about Five star is they didn’t try to sell me all the recommended things services like Planet.

Tried to schedule an appointment on the Ford app for service, which did not work. Called the following day to make a service appointment and dropped my vehicle off the next day with the assurance that service would be completed by the following day. Service was not completed on time. Called repeatedly throughout the week to get updates and a pickup time. Finally showed up to the dealership to speak to a service advisor and it turned out that the service had been completed but no one ever informed me.

Check engine light came on so I took the vehicle in. The staff were friendly and accommodating. However, they failed to diagnose the full issue upon initial review, and strongly recommended “essential” fixes that weren’t directly related to the actual problem with the vehicle. They weren’t clear in explaining that these additional fixes weren’t associated with my check engine light. I ended up spending a significant amount on these other issues and they were unable to fix the core problem so I left with the check engine light still on. While they were friendly in person, communicating ... Read More

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Google - Jun 30, 2026

Check engine light came on so I took the vehicle in. The staff were friendly and accommodating. However, they failed to diagnose the full issue upon initial review, and strongly recommended “essential” fixes that weren’t directly related to the actual problem with the vehicle. They weren’t clear in explaining that these additional fixes weren’t associated with my check engine light. I ended up spending a significant amount on these other issues and they were unable to fix the core problem so I left with the check engine light still on. While they were friendly in person, communicating with them throughout the week was difficult and they weren’t as responsive as I would have liked, especially with the complicated situation.

Had issues with static coming through the speakers when connected with car play. Paperwork says system was reset. The issue continues.

Here’s the deal. They were able to get my batteries replaced in a timely manner. The issue is not with service. The issue is with the harassment that followed. I went there on Saturday and the service was just fine. Since then I have received no less than seven calls, texts, or emails attempting to get me to sell my truck, buy a vehicle, or get me into some other kind of sales process. This is harassment, it’s obnoxious, and no consumer wants to deal with this. I literally just showed up to get batteries. Dealer needs to ... Read More

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Google - Jun 24, 2026

Here’s the deal. They were able to get my batteries replaced in a timely manner. The issue is not with service. The issue is with the harassment that followed. I went there on Saturday and the service was just fine. Since then I have received no less than seven calls, texts, or emails attempting to get me to sell my truck, buy a vehicle, or get me into some other kind of sales process. This is harassment, it’s obnoxious, and no consumer wants to deal with this. I literally just showed up to get batteries. Dealer needs to chill out. If I want a new or used vehicle I will tell you. Stop trying to get me into some kind of sales process that I don’t want to be in. y’all are blowing up my phone simply because you have my number now. Just stop.

Ask about a part recall and stayed on the phone for 30 minutes

I took my vehicle in a couple of weeks back for a diagnostic. I declined service because they were overcharging for basic maintenance services. After my car sitting in their shop for over 3 days when I got my car back underneath the hood were missing or loose screws. I believe these people tried to sabotage my car so that I can come back to them with worse damage than what I started with. I am a single mother and to know that these people put me and my child's life in danger because I declined services is insane. I ... Read More

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Google - Jun 15, 2026

I took my vehicle in a couple of weeks back for a diagnostic. I declined service because they were overcharging for basic maintenance services. After my car sitting in their shop for over 3 days when I got my car back underneath the hood were missing or loose screws. I believe these people tried to sabotage my car so that I can come back to them with worse damage than what I started with. I am a single mother and to know that these people put me and my child's life in danger because I declined services is insane. I will never come back.

This place must love not being able to fix the cars they sell because a third ford ive bought from them has now been unable to be fixed. A 2020 ford fusion i brought in seems to be an astronomical task of fixing what seems to be a electrical issue but even before that in my previous ford focuses the geniuses at this place cant even manage to fix an overheating engine issue. They'll tell you its fixed and when you drive it a little bit the issue is still there. Amazing stuff. If I could give a 0 stars I ... Read More

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Google - Jun 10, 2026

This place must love not being able to fix the cars they sell because a third ford ive bought from them has now been unable to be fixed. A 2020 ford fusion i brought in seems to be an astronomical task of fixing what seems to be a electrical issue but even before that in my previous ford focuses the geniuses at this place cant even manage to fix an overheating engine issue. They'll tell you its fixed and when you drive it a little bit the issue is still there. Amazing stuff. If I could give a 0 stars I would but my family is firmly never buying a ford again.

**DO NOT TRUST GOOD REVIEWS** Dropped car off for a scheduled oil change and engine light. Made the appointment several days prior and shared all info. When i got there, they told me my scheduled tech wasn't in, and with the light it would take several days. I asked about a loaner and they said they only do that for scheduled appointments that would take several days, which was my exact situation. Then they blamed AI. Ultimately i spent several hours, made myself and a coworker late for work. And had nothing done to my car. What is the ... Read More

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Google - Jun 10, 2026

**DO NOT TRUST GOOD REVIEWS** Dropped car off for a scheduled oil change and engine light. Made the appointment several days prior and shared all info. When i got there, they told me my scheduled tech wasn't in, and with the light it would take several days. I asked about a loaner and they said they only do that for scheduled appointments that would take several days, which was my exact situation. Then they blamed AI. Ultimately i spent several hours, made myself and a coworker late for work. And had nothing done to my car. What is the point of scheduling an appointment if they are not prepared for it. While picking up my car (they told me it wouldn't be looked at until at least 6 days later and couldn't provide a loaner until the next morning) it was implied that loaners are only available out of good will from the dealer as a result of positive reviews and i should consider changing my review. ** With that said I would not trust many of the positive reviews here. ** I was lectured about how the appointment system works and that they couldn't notice any issues earlier due to my scheduled advisor not working that day. This is not something I can control and I would expect an appointment booked a week out to not involve leaving my car untouched on the lot for another week This experience was so bad i will not return and am considering cancelling my ford maintenance plan altogether

Came in for a simple diagnostic and quick cleaning of my battery terminal and they charged $220! $100 just to clean off a battery. They then quoted me $1450 to fix the diagnose problem. Went to a different Ford licensed repair shop and they did another diagnostic for free and did the repair for 1/2 the price.

Customer service at the front was the only good part. No rental, one week wasted, and my car wasn’t even fixed. Took it back the next day. Worst experience I’ve ever had in 15 years with Planet Ford.